About

FAQ

• Where is the store based?

  Turku, Finland

• Do you accept orders placed outside of the US?

  I sure do! I reside in Europe, so please keep that in mind when considering shipping times and costs.

• How long will it take to receive my order?

  This depends highly on the destination country and the shipping method The estimated shipping times are roughly:

  - Finland: 1-5 days

  - Europe: 2-14 days

  - World (Priority): 4-20 days

  - World (Economy): 2-4 weeks

  However, if your order hasn't arrived within a month, please contact me and let's try to work something out.

• Do you offer tracked shipping?

  Unfortunately, my country's postal system offers tracked shipment to a very small scope of countries, and even then, it is very expensive. However, I am willing to discuss the possibility of tracked shipment on a case-to-case basis.

• How do preorders work?

  Preorders are placed before putting a piece of merchandise in production. Preordering ensures that you will get that specific piece of merchandise and that I don't have to worry about how many copies to order. (Exception are limited preorders, for when I have already ordered certain merchandise but it has not arrived yet.)

  Each preorder item page states when it is estimated to ship out, and I will also email customers when their order ships out. Additionally, keep an eye out on my social media for updates on the production progress!

  If you order both in-stock and preorder items at the same time, please note that they will all be shipped when the last preorder is finished!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.